Responsible for end of year campaign period: October 2006 – June 2007
Interim Team Manager for Customer Contact of Delta Lloyd
For end of year campaign (renewal contract of customer base) hiring, training and guiding about 60 FTE Customer Contact employees.
Succesfull Campaign; High level of customer service perceived.
High retention rate of employees over complete period (compared to other brands) therefore minimal recruitment cost.
Initiated and managed retention desk, as a pilot within Delta Lloyd Customer Service.